Refund and cancellation policy:
Effective Date: February 16, 2025
Due to the nature of our digital services and instant delivery, all sales are final. We do not offer refunds on any purchases, including virtual numbers and Virtual Private Servers (VPS).
Faulty Virtual Numbers If a virtual number is found to be defective after testing, please notify us within 48 hours of purchase. We will provide a free replacement for any number confirmed to be faulty. Faulty virtual numbers reported after this period may not be eligible for a replacement as they will have been finalised with our supplier.
Service-Specific Terms Virtual Numbers: These remain active only as long as the required fees are paid. In the event of a payment failure, affected numbers will remain active for a grace period of 48 hours, after which they will be permanently deleted.
Virtual Private Servers (VPS): All purchases of VPS services are final and non-refundable under any circumstances.
Cancellation Policy To cancel any active service, you must provide us with a minimum of 48 hours’ notice prior to the scheduled cancellation. Cancellation requests made with less than 48 hours’ notice may not be processed and will result in the continuation of service charges.
By purchasing our services, you acknowledge and agree to this Refund and Cancellation Policy.
If you have any questions or require assistance, please contact us via our contact page or email at simserviceuk@gmail.com.