Privacy Policy

Privacy Policy
Effective Date: February 16, 2025

This Privacy Policy explains how Sim Service (“Company”, “we”, “us”, or “our”) collects, uses, discloses, and protects your personal information when you access or use our website, application, and related services (collectively, the “Service”). This Policy is designed to comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. By using our Service, you agree to the practices described herein.

  1. Data Controller
    Sim Service is the Data Controller of your personal information. If you have any questions about your data or this Privacy Policy, please contact us via our contact page or at:
    Email: simserviceuk@gmail.com
  2. Information We Collect
    Account Information: When you register for an account, we collect personal details such as your name, email address, and any other information you provide during the registration process.
    Usage Data: We automatically collect certain technical information (such as log files and IP addresses) to help us manage and improve the Service. We do not collect browser type, device information, or details of pages visited.
    Payment Details: For transactions related to virtual numbers, Virtual Private Servers (VPS), or other paid features, we collect the necessary billing and payment information. Your billing data is stored in accordance with industry standards.
    Communication Data: To facilitate SMS and OTP handling, we may process the content of your communications with us. Our service provider monitors SMS activity to detect and prevent unauthorized uses.
  3. Legal Basis for Processing
    We process your personal data based on one or more of the following legal bases: Contractual Necessity: Processing is necessary for the performance of a contract to which you are a party (e.g., to provide our Service).
    Legal Obligation: We process your data as required by applicable laws and regulations.
    Legitimate Interests: Processing is necessary for our legitimate interests in providing and improving the Service, ensuring security, and preventing fraud.
    Consent: Where applicable, we may process your personal data based on your explicit consent.
  4. How We Use Your Information
    We use your information for the following purposes:Service Provision: To create and manage your account, deliver the Service, and process transactions.
    Service Improvement: To analyse usage trends and enhance our features.
    Security and Fraud Prevention: To monitor for fraudulent, illegal, or unauthorized activity, including through our provider’s monitoring of SMS activity.
    Customer Support: To respond to inquiries and provide assistance.
    Compliance: To meet legal obligations and enforce our Terms & Conditions.
  5. Disclosure of Your Information
    We do not sell or rent your personal information. We may share your information in the following circumstances: With Service Providers: Trusted third parties (e.g., payment processors, analytics providers) who assist in operating our Service under strict confidentiality agreements.
    For Legal Requirements: When required by law, regulation, or legal process.
    For the Protection of Rights: To protect the rights, property, or safety of Sim Service, our users, or others.
    Business Transfers: In connection with a merger, acquisition, or asset transfer, provided that the recipient agrees to protect your information in a manner consistent with this Privacy Policy.
  6. Data Security
    We implement a variety of security measures designed to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is entirely secure, and we cannot guarantee absolute security.
  7. Data Retention
    We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, to comply with legal obligations, and to resolve disputes. When your account is terminated or your data is no longer needed, we will take reasonable steps to delete or anonymise your personal information, except where retention is required by law.
  8. Cookies and Tracking Technologies
    We do not use cookies or any similar tracking technologies. Should our practices change in the future, we will update this Privacy Policy accordingly and notify you as required by law.
  9. Your Rights Under UK Data Protection Law
    Under the UK GDPR and the Data Protection Act 2018, you have the right to: Access: Request access to your personal information.
    Rectification: Have inaccurate or incomplete data corrected.
    Erasure: Request the deletion of your personal information, subject to legal or contractual restrictions.
    Restriction: Request the restriction of processing where applicable.
    Object: Object to the processing of your personal data, including for direct marketing purposes.
    Data Portability: Receive your personal data in a structured, commonly used, and machine-readable format.
    Complaints: Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data is not being handled in accordance with UK law.
    To exercise these rights, please contact us at simserviceuk@gmail.com.
  10. International Data Transfers
    If we transfer your personal data outside of the United Kingdom, we will ensure that adequate safeguards are in place to protect your data in accordance with UK data protection laws.
  11. Changes to This Privacy Policy
    We may update this Privacy Policy from time to time. Any changes will be effective immediately upon posting on our website. Your continued use of the Service after any such changes constitutes your acceptance of the updated Privacy Policy.
  12. Contact Information
    If you have any questions, concerns, or requests regarding this Privacy Policy or our data processing practices, please contact us via our contact page or at:
    Email: simserviceuk@gmail.com